Policies

Product Information

All our seashells, sea life and animal products are 100% natural – not manufactured. All sizes given are approximate, not exact. All photos shown are a sample of the product, not the exact product you will receive. All products will have a tag marked "Made in the Philippines”; "Made in India”, etc. These tags are a requirement of U.S. Customs and indicate country of origin. The shells and taxidermy offered are beautiful commercial grade #1 – not perfect "specimen” grade. Please keep in mind when ordering that no two items created by nature will be exactly alike. The coloring, sizing and sometimes the shape will vary. All items will have natural imperfections – blemishes, scars, small chips, etc. due to aging and the environment in which they lived. We will do our best to pick the nicest product we have available.

Shells and animal products are not for children. They have sharp edges and points. Also they are a choking hazard for small children.

Ordering Requirements

We are wholesale only. We have a $100 minimum order. Each item has a minimum quantity purchase requirement. To shop in our showroom you will need a current copy of your State Sales Tax Certificate or Business License and complete a new customer information form. You CAN shop on line without providing us a copy of a business license. Florida residents must provide us with a copy of a current Sales Tax Certificate or must pay sales tax. We DO NOT ship internationally. Customers in the Bahamas or West Indies will need to furnish us the name of their freight forwarder. You may place orders using our on-line catalog and paypal payment gateway, or you may send your order using our PDF Order Form via fax, email or phone. For phone, email or faxed orders, we only accept MasterCard, Visa and Discover. NO COD’S.

Pricing

Prices are subject to change without notice. In the event there is a misprint on Atlantic Coral Enterprise.com, such as an error in the price or description, we reserve the right to cancel or refuse the sale of the item, whether or not the sale has been completed. If an incorrect price has been charged to your credit card, Atlantic Coral will credit back the amount of the incorrect price.

Payment

All orders must be prepaid by credit card, unless you have been approved for Net 30 terms. You may print out the PDF Order Form on our website, fill in your order and the requested information and fax or email it us. Your credit card will be charged before we ship your order. We do not ship COD. Net 30 day credit terms are granted to those businesses who have completed our credit application form and have been approved. Please allow 2 to 3 weeks for the processing of your application. All orders from outside the U.S. must be prepaid. We do not ship directly to countries outside of the U.S. We only ship to freight forwarders and their name, address, phone number and contact person must be provided at the time of your order.

Shipping

The shipping amount quoted is an estimated amount. You will be charged the correct amount after your order is packed. All orders are shipped within three (3) days of payment, not counting weekends or holidays. Orders are shipped FOB our warehouses in Saint Augustine, Florida. We ship either UPS or TRUCKLINE. We ship via USPS Priority Mail to Alaska, Hawaii, Puerto Rico and to the U.S. Virgin Islands. You must provide us with the name, address and contact person for your freight forwarder at the time you place your order. If you do not specify which shipping method you prefer, we will ship the cheapest way; however, it may not be the fastest means. ALL TRUCK SHIPMENTS ARE SENT "FREIGHT COLLECT.”

Returns

Prior to returning any item, you must contact us at 904-797-7478 and give us the reason for the return. If you received the wrong item, we will, at our discretion, issue a return UPS tag so you can send it back at our expense; and provided the item is received back in good condition, you will receive a full refund. However, if you are returning the item for any other reason, there will be a 10% restocking fee or a $10 minimum charge, whichever is greater. The customer pays shipping both ways. Shortage claims must be made within FIVE (5) days after receipt of shipment.

Claims

Contact us immediately with a list of the items damaged and quantities for each. All claims for breakage, damage or lost merchandise must be made immediately to the shipping carrier and to us. Keep all damaged items, boxes and packing material until they have been inspected by the delivery carrier. We DO NOT replace damaged items. We will credit your credit card for the damaged items..

UPS Claims

Contact us immediately with a list of items damaged and quantities. Thereafter contact your local UPS service representative by phone. Retain original shipping carton, all packing material and the damaged merchandise until it has been inspected by the UPS representative. IF YOU DO NOT FOLLOW THESE INSTRUCTIONS, YOUR CLAIM WILL BE DENIED.

Truck Company Claims

Immediately contact us with a list of items damaged and quantities. Immediately contact your truck company service representation for the procedure to following in placing a claim. Retain the original shipping carton, all packing material and the damaged merchandise until it has been inspected.

Environmental Policy

Atlantic Coral Enterprise has all County, State and Federal licenses required. We adhere to all U.S. laws governing the collection and importation of seashell and animal products. We do not carry any "specimen” or endangered seashells or animal products. All shells and animal products sold have been legally imported into the United States and have been cleared by the U.S. Customs Department and U.S. Fish and Wildlife Department. We follow all rules and regulations of the CITES International Agreement. Most of the shells we carry are collected for their meat and the shell is a by-product. Also, the animal products we carry are by-products of the farming industry.

Privacy Policy

Information Collection, Use and Sharing

Atlantic Coral Enterprise, Inc. is the sole owner of the information collected on this site. We only have access to information that you voluntarily give us via registration, email or other direct contact from you. We will not sell or rent this information to anyone. In order to purchase through this website, you will be required to register and provide us with owner/officer information, contact information, shipping and billing information and your credit card number and expiration date. This information will be used to bill and complete your order. Additionally, we will use this information to contact you if we need to.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Security

Protecting your credit card information is extremely important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is an advanced internet encryption technology that makes personal information unreadable as it travels from your computer to our site’s servers. You may check our certificate by clicking on the SSL Certificate on this page. Your personal information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Links

There may be links to other sites in our website. We are not responsible for their content or the privacy practices of other sites. You are responsible for reading their policies.