Product InformationAll our seashells, sea life and animal products are 100% natural – not manufactured. All sizes given are approximate, not exact. All photos shown are a sample of the product, not the exact product you will receive with the exception of "Hand Picked" items. Some products will have a tag marked "Made in the Philippines”; "Made in India”, etc. These tags are a requirement of U.S. Customs and indicate country of origin. The shells and taxidermy offered are beautiful commercial grade – not perfect "specimen” grade. Please keep in mind when ordering that no two items created by nature will be exactly alike. The coloring, sizing and sometimes the shape will vary. All items will have natural imperfections – blemishes, scars, small chips, etc. due to aging and the environment in which they lived. We will do our best to pick the nicest product we have available.
Shells and animal products are not for children. They have sharp edges and points. Also they are a choking hazard for small children.
Ordering Requirements - We Do Not Provide Customs or Fish & Wildlife Documents - Our products cannot be exported. You need to check with your State to make sure the products you order are allowed in your State. We are wholesale only. We have a $100 minimum order - NO EXCEPTIONS! Each item has a minimum quantity purchase requirement. To shop in our actual showroom you will need to bring your Business License. If you are tax exempt, you need to bring a current copy of your State Sales Tax Certificate and complete a new customer information form. If you do not bring your Re-Sale Tax Certificate for the current year, you will be charged sales tax, NO EXCEPTIONS. You CAN shop on line without providing us a copy of a business license. Florida residents must provide us with a copy of a current Sales Tax Certificate before placing an order or must pay sales tax. We DO NOT ship internationally. Customers in the Bahamas or West Indies will need to furnish us the name of their freight forwarder. You may place orders using our on-line catalog and paypal payment gateway, or you may send your order using our PDF Order Form via fax, email or phone.
PaymentAll orders must be prepaid by credit card (on the website we accept MasterCard, Visa, Discover, Paypal and AMEX). In our showroom, we accept MasterCard, Visa, Discover and Cash. You may print out the PDF Order Form on our website, fill in your order and the requested information and fax or email it us. Your credit card will be charged before we ship your order. We do not ship COD. We do not ship directly to countries outside of the U.S. We only ship to freight forwarders and their name, address, phone number and contact person must be provided at the time of your order.
PricingPrices are subject to change without notice. In the event there is a misprint on Atlantic Coral Enterprise.com, such as an error in the price or description, we reserve the right to cancel or refuse the sale of the item, whether or not the sale has been completed. If an incorrect price has been charged to your credit card, Atlantic Coral will credit back the amount of the incorrect price.
ShippingTHE WEIGHT LISTED IS THE UPS DIMENSIONAL WEIGHT -- NOT THE ACTUAL WEIGHT. UPS fees are based upon dimensional weight or actual weight, whichever is more. The shipping cost and number of boxes is an estimate only. We will pack your order in the least number of boxes possible. We will charge you the correct amount after your order is packed. All orders are shipped within three (3) days of payment, not counting weekends or holidays. During extreme weather conditions (such as hurricanes, snow storms, floods, mud slides, etc.) we cannot guarantee special shipping options such as Next day, 2nd day or 3 day. If you choose to do so, we will not be held responsible when items are not delivered on time.
**WE SHIP TO THE ADDRESS YOU PROVIDE. IF THE BOX IS STOLEN, WE DO NOT REPLACE OR REFUND THE MERCHANDISE IN THE BOX. **
All orders valued at $150 or more and shipping USPS will require a signature. All orders valued at $300 or more and shipping UPS will require a signature. Orders are shipped FOB from our warehouses in Saint Augustine, Florida. We ship either UPS, USPS or TRUCKLINE. We only ship via USPS Priority Mail to Alaska, Hawaii, Puerto Rico and to the U.S. Virgin Islands. You must provide us with the name, address and contact person for your freight forwarder at the time you place your order. If you do not specify which shipping method you prefer, we will ship the cheapest way; however, it may not be the fastest means. ON TRUCK SHIPMENTS YOU ARE RESPONSIBLE FOR UNLOADING THE MERCHANDISE OFF THE TRUCK AND CARRYING IT INTO YOUR STORE.
ReturnsPrior to returning any item, you must contact us at 904-797-7478 and give us the reason for the return. If you received the wrong item, we will, at our discretion, issue a return UPS tag so you can send it back at our expense; and provided the item is received back in good condition, you will receive a full refund. Shortage claims must be made within FIVE (5) days after receipt of shipment.
ClaimsWe provide tracking information. We DO NOT refund or replace stolen merchandise. We ship to the address you provided. If you receive damaged products, contact us immediately with a list of the items damaged, photos of damage and quantities for each. All claims for breakage, damage or shortage must be made immediately to us. Keep all damaged items, boxes and packing material until UPS or the Truck Line Service has inspected the box, packaging and items. You will receive a refund for the damged items.
UPS ClaimsContact us immediately with a list of items damaged and quantities. Thereafter contact your local UPS service representative by phone. Retain original shipping carton, all packing material and the damaged merchandise until it has been inspected by the UPS representative. IF YOU DO NOT FOLLOW THESE INSTRUCTIONS, YOUR CLAIM WILL BE DENIED.
Truck Company ClaimsImmediately contact us with a list of items damaged and quantities. Immediately contact your truck company service representation for the procedure to following in placing a claim. Retain the original shipping carton, all packing material and the damaged merchandise until it has been inspected.
Environmental PolicyAtlantic Coral Enterprise has all County, State and Federal licenses required. We adhere to all U.S. laws governing the collection and importation of seashell and animal products. We do not carry any "specimen” or endangered seashells or animal products. All shells and animal products sold have been legally imported into the United States and have been cleared by the U.S. Customs Department and U.S. Fish and Wildlife Department. We follow all rules and regulations of the CITES International Agreement. Most of the shells we carry are collected for their meat and the shell is a by-product. Also, the animal products we carry are by-products of the farming industry or Government culling programs.